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Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve
- Management, organization and further development of IT Delivery services in the organizations of the E3 Region, considering Global IT standards and processes.
- Ownership and responsibility for the end-user experience with IT support and infrastructure in the E3 region.
- Organization and management of the 2nd level IT support in accordance with the defined IT standards and the agreed service level agreements.
- Leading the IT Delivery team (mostly 2nd level IT support) in Region E3 (Germany, Austria, Switzerland, Netherlands, and Poland).
- Local contract and provider management for all IT services in E3, incl. coordination and management of external IT service providers, as well as performance and cost monitoring and planning and control of the annual IT budget.
- Ensuring the proper implementation of global IT projects in accordance with the agreed framework conditions.
- Coordination and collaboration on IT projects and tasks (incl. change management, end-user communication, internal and external team management, and collaboration with other IT Delivery and Global IT teams)
- Ensuring IT compliance through regular monitoring and correction of IT processes.
- IT demand management within the region.
- In addition to the corporate headquarters in Schain, Chamfering is the second largest Hilti location worldwide. Chamfering is in the Augsburg – Munich – Algae triangle and offers ideal transport links and numerous options for leisure-time activities.
What do we offer
We offer a unique place to work, in which you are part of a creative and interdisciplinary team. We will give you the opportunity to develop yourself and we will support you in shaping your individual career path.
In addition, we offer various benefits, such as
- Employee participation in the company’s success
- Remote working (currently 50%)
- Company pension scheme (employer-financed)
- Free rental of Hilti tools
- In-house fitness area with training courses
- Integrity, courage, teamwork and commitment are essential for Hilti – both today and tomorrow. We are proud to say that we not only talk about our values, but also live them every day.
What you need is
- At least 2-3 years proven membership of a globally oriented IT team
- At least 2-3 years proven track record for leading an IT support team
- University degree (at least B.Sc, preferably M.Sc) in IT, Engineering or Science
- In-depth knowledge of IT client infrastructure environments, including relevant technologies, services and innovations, can explain the IT services in a language understood by business
- Language: English and German fluently written and spoken, excellent communication skills
- Innovative and entrepreneurial thinking as well as high learning agility
- Analytical and structured approach
- Flexibility and willingness to travel occasionally
