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Are you ready to take the next step in your career with a dynamic and forward-thinking company? We are looking for an enthusiastic and driven Assistant Branch Manager to join our Queenstown team. If you have a passion for leadership, operational excellence, and delivering exceptional customer experiences, this could be the perfect opportunity for you!
About the Role
As the Assistant Branch Manager, you will provide day-to-day and strategic leadership to our Queenstown Rental Operation. You will work closely with the Branch Manager and a dedicated team to ensure our vans are of exceptional quality, safe, and compliant, delivering unforgettable experiences to our customers. Your role will focus on operational effectiveness, cost management, and revenue maximization to drive long-term business success.
About Us:
Tourism Holdings Limited (THL) is a leading global tourism company based in New Zealand. With a rich history and a strong commitment to innovation and sustainability, THL operates a diverse range of businesses, including motorhome and campervan rentals, vehicle sales, and tourism experiences. We are known for our iconic brands such as Maui, Brits, and Mighty, and we provide unforgettable travel experiences across New Zealand, Australia, and the United States. At THL, we are dedicated to delivering exceptional customer service and maintaining high standards of safety and quality in all our operations.
Key Responsibilities:
- Lead and manage a team of up to 5 direct reports, ensuring high performance and motivation.
- Oversee budget management, including labor, product, and equipment costs.
- Foster strong relationships with internal and external stakeholders.
- Champion quality customer service and ensure customer satisfaction.
- Drive operational efficiency and optimize vehicle preparation processes.
- Maintain compliance with all legal and company standards.
- Support the development and training of team members.
What We’re Looking For:
- Strong leadership and interpersonal skills.
- Ability to coach, train, and develop others.
- Excellent communication skills, both written and verbal.
- Strong commercial acumen and hands-on attitude.
- Ability to manage dynamic workloads and timelines.
- Commitment to delivering exceptional customer service.
- Adaptability to changing environments and challenges.
Why Join Us?
- Be part of a high-achieving and supportive team.
- Opportunities for professional growth and development.
- Contribute to a company that values sustainability and innovation.
- Enjoy the stunning surroundings of Queenstown while working in a dynamic role.
