Bellman, The First Collection Full Time

The First Collection is seeking desirous and passionate candidates for the post of Bellman. It is an innovative lifestyle brand offering exciting hospitality services and unforgettable dining experiences. The First Collection sets a new benchmark for sophistication in the UAE’s lifestyle-focused hospitality sector, delivering an unbeatable combination of comfort and convenience to their guests. Operated by the hospitality division of The First Group, the UAE’s leading firm specialising in upscale hotels and asset management, hospitality brands, and international property investments.  

Job Purpose of A Bellman

The Bellman is responsible for providing exceptional customer service to hotel guests, especially when it comes to their luggage and transportation needs.

Eligibility Criteria

• Atleast one year of experience working as a Bellman in a 4* hotel.

Skills Required

• Excellent communications skills with Proficiency in speaking and writing english.
• Good communication skills and interpersonal skills.
• Extremely agile as the job demands speed and efficiency in its execution.
• Team player with excellent planning and organizing skills.
• Able to work flexible working hours with rotating shifts.
• Pleasant personality with good problem-solving skills.

Your Duties

• Opening the front door for guests, direct them to the check-in desk.
• Show the checked in guests to their rooms, make sure that everything in the room is in order (check the lights, ventilation, and heating).
• If any equipment is not working properly, report this to the maintenance department so that it can be repaired.
• Give guests information about directions, the hotel, hotel area and local tourist attractions.
• Giving directions to places of interest, sightseeings, shopping areas.
• Ensure that each piece of luggage stored has a tag (filled in properly as per Hotel standards) on and the owner of the luggage receives the other part of the luggage tag.
• Delivers all guest messages/faxes/letters/parcels to the guestrooms.
• Run errands requested by the Front Desk staff.
• Loading and unloading luggage from/to the vehicles.
• Coordinate the traffic of vehicles in front of the hotel (guests’ cars, limousines, taxis, minivans,  buses).
• Provide car valet service: drive the guests’ cars to and back from the Hotel’s designated outsourced garage.
• Follow all health & safety policies.
• Implement, maintain and continue to improve departmental policies, procedures and service standards.
• Carry out any other duties requested by Front Desk Agents or Front Office Manager.
• Responsible for maintaining a clean and tidy work area at all times (including the lobby and the area of the hotel entrance).

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