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BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.
Summary
The Technician I is an entry level position, mainly responsible for assisting other technicians, performing maintenance, routine and on-demand services on grounds and non-technical facility components (i.e. walls, floors, etc.). The Technician I is also responsible for performing work in accordance with established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire protection.
Responsibilities
- Maintenance
- ​Performs work in accordance to established processes and practices.
- Complies with all internal and external requirements including but not limited to environmental, health and safety, fire protection.
- Performs regular facility and facility non-technical component monitoring and inspection.
- Provides observations about facility, grounds and non-technical component conditions and deficiencies, and provides suggestions for enhancements and repair.
- Monitors assigned facility by conducting facility walkthroughs, grounds, facility non-technical component monitoring and inspection
- Responds to routine service requests and performs preventative and corrective maintenance.
- Operates facility mechanical, electrical and other systems.
- Manages work order life cycle progressing the work form dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed meets quality, contract response and all other requirements.
- Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.
Client Relations
- Assists in enhancing tenant and customer satisfaction and maintaining positive relations through manner in which work is performed and services delivered.
Administration
- ​Records resolution data within service management database. Ensures work completed meets quality, contract response and all other requirements.
- Receives, tracks, monitors and reports status of maintenance and repair work within service maintenance management database.
- Initiates documents to obtain formal approval of work required.
- Participates in and assists with facility-related projects.
- Ensures the manner in which work is performed is in compliance with corporate and legislated policies, procedures, practices and guidelines related to environmental, health and safety, fire protection and any other applicable requirements.
- Maintains all assigned tools and arranges for repair and replacement where required.
- Submits all expenditures on a timely basis
- ​​Other duties as assigned
Skills
- Ability to adhere and to properly execute processes and practices relating to facility operations and maintenance
- Ability to maintain facility groups and non-technical facility component
- Ability to provide observation about facility conditions and deficiencies, and to provide suggestions for enhancements
- Ability to research, learn and gain greater proficiency in applying the following on-the-job—fire, life, safety and building codes and standards
- Possesses a strong environmental, health and safety mindset. Ability to perform work in a safe manner
- Strong client-service orientation along with a high sense of urgency
- Effective communication skills for the purpose of data relay, exchange, feedback, and clarification
- Must be able and willing to work shifts, be available for on-call/standby and emergency call-outs as they arise
- Must be willing to wear personal protective equipment.
- Must meet enhanced security clearance requirements
Licenses and/or Professional Accreditation
- Demonstrates an interest in enrolling and completing a trades certification or license, or may be enrolled to complete a trades certification or license
At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!
