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The Maintenance Technician is responsible for working as a member of the maintenance team under the direction of the Service Delivery Manager and Senior Maintenance Technician to provide our customers with Service Desk and 1st & 2nd Line Maintenance Support.
Responsibilities
- Active monitoring of devices and networks for alarms.
- Respond to and provide 1st line enquiry support for problems and service requests.
- Provide on-site trouble shooting and swapping out 1st line equipment or modules.
- Maintain test facility operational readiness for test programmed.
- Ensure equipment is maintained in accordance with the manufacturers’ guidelines.
- Carry out corrective maintenance and actions as required.
- Maintain tools and test equipment, and ensure equipment is in calibration.
- Maintain records and documentation of field equipment and spares.
- Ensure work is completed in accordance with relevant standards and processes.
- Utilize spares and carry out repairs to ensure that AIFS meets its contracted availability requirements.
- Effectively communicate with all levels of employees via meetings, written communications
- and one-on-one communication. Interact and work with management/employees to promote
- teamwork.
- Maintain a sound working relationship with the customer and other relevant stakeholders.
- Assist the maintenance team in proactively identifying issues and proposing solutions to the Senior Maintenance Technician and Service Delivery Manager.
Requirements
- Hold a current Electrical Service Technician (EST) Registration or higher, i.e. a registered
- Electrician
- Experience in a technical workshop or maintenance environment.
- Must be able to work a rostered shift pattern
- Must be able to support an on call roster for after hours, weekend and holiday support
- Must be willing to travel to other Thales sites on an infrequent basis (2-3 times per yr) for relief
- manning and support, or training courses
- Must hold a current Drivers License
- Experience with equipment servicing in the traffic or slot/vending machine industry is desirable
- Computer networking, including basic understanding of TCP/IP, Firewall operations and
- switch technologies
- Exposure to Server environments
What We Offer
- Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:
- Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance.
- Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period.
- Company paid holidays and Paid Time Off.
- Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program.
