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Critical to this role is the ability to plan and coordinate daily activities and hold team members to account. Further this position plays an important role in achieving daily KPI’s and identifying/ actioning process improvements, along with engaging support from other functional leads.
What you’ll do
- Safety Leadership – Ensure that all team members adhere to Standard Operating Procedures (SOP’s) and safety standards.
- Team Leadership and Coordination – Proactively lead the team, setting and maintaining work standards and behaviors, holding team members to account. Lead by example and Put Safety First!
- Operational Performance – Ensure daily and weekly KPI’s are updated and reviewed (DIFOT requirements) and review and improve processes and ways of working.
- Putting the Customer First – Always consider the impact on customer and collaborate with other functions and customer service to resolve delivery issues and customer queries.
What you’ll bring
- You are a confident, self-motivated outgoing individual with an ability to work well under pressure to priorities competing issues in a busy but positive working environment.
- You will possess strong communication skills with proven ability to build and maintain relationships and provide a quality seamless service on behalf of the business.
Key skills
- Strong written and verbal communication skills.
- Ability to priorities workload and achieve results through people.
- Commitment to customer satisfaction, both internal and external.
- Proven ability to build and maintain excellent relations with management, both internally and externally.
- Lateral thinker with hands on attitude.
- A sound ability to work under pressure and autonomously without direction.
- Proven problem-solving ability with a solution orientation.
