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Neuron is the leading shared e-scooter company in Australia and Canada, operating in over 30 cities internationally. Our mission is to partner with cities to connect people and places in a safe, convenient and fun way. Cities are our most important customers and our vision is to help them build a more prosperous and sustainable future through new ways of moving and connecting.
Neuron was founded in Singapore in 2016, we develop our own industry-leading e-scooters which are purpose-built for sharing and safety. We also set the industry standard for the technology that manages them. The company has launched an impressive range of world firsts, particularly when it comes to safety and sustainable operations.
The Role
Operations Supervisor is the hands-on leader for our Ground Operations team, monitoring our Drivers. Primary KPIs relate to the availability of our Neuron e-scooters and e-bikes and the ideal distribution of e-scooters and e-bikes in the city (rebalancing). The ideal candidate has built and led a team before and is highly motivated to make Neuron a resounding success, both locally and nationally. Reporting into the Operations Associate, an Operations Supervisor may also have the opportunity to spearhead the growth and proactively contribute to other local or non-local launch initiatives. There are two supervisor positions available, daytime (6am – 2pm) and afternoon (2pm – 10pm), four weekdays plus one weekend day.
What you’ll do
- Perform basic administrative tasks, such as shift scheduling and manpower deployment planning.
- Responsible for Operations KPIs
- Manage the Drivers in maintaining city availability (battery swaps), retrieving issues and returning scooters to the designated parking stations.
- Ensure the Operations team performs timely deployment of the mobility devices at designated stations to support consumer demand.
- Ensure timely pick up of assigned e-scooters from scooter consolidation areas.
- Ensure the Operations team performs quality control and basic maintenance on the e-scooters.
- Train new Operations staff members (conduct refresher training as necessary).
- Ensure that the Operations teams adhere to the Operations Standard Operating Procedures.
- Represent Neuron as a positive brand ambassador.
- From time to time, assist other operational cities in AU in carrying out the above duties
What you’ll need
- A valid Open Class Driver License
- A suitable personal smart phone is required (generally an Apple or Android device from 2018 or newer)
- Flexible work schedule with the ability to work weekends.
- Comfort with lifting, carrying and maneuver 25 – 35kg as needed.
- Prior experience in stock planning and management.
- A hands-on approach to leadership – our Operations supervisors will need to be comfortable managing “in the field” alongside their team members
- Self-starter who radiates positivity and possesses a “can-do” attitude
- Demonstrated ability to deliver results in a complex operational environment
- Strong communication and people skills.
- Ability to multi-task and keep up with a dynamic, fast-paced start-up.
- A keen curiosity in shared mobility and a growth mindset.
