Service Line Manager (IVF) in Bahrain Full Time

The Service Line Manager role is a dynamic and pivotal position that reports directly to the Director of Clinical Operations. The core of this role is to foster the growth and smooth functioning of service operations, personnel management, program innovation, patient relations, and the flow of patient care within the designated service areas. This includes a broad range of responsibilities from clinical coordination to ensuring clinical excellence and developing patient services. The Service Line Manager is a leader who will be instrumental in driving the implementation of remote patient monitoring across all Mubadala Health Facilities and evaluating its impact.

Key Responsibilities as Service Line Manager

General Management

•  Drive the Service Line’s activities, supporting the implementation of evidence-based practices and continuous performance enhancement.
•  Innovate and propose strategies to enhance the Service Line’s EBITDA, striving for operational excellence.
•  Lead the Feedback Management System, ensuring service delivery issues are promptly addressed.
•  Commit to delivering unparalleled care and service, aiming to be the best in the UAE market.
•  Oversee the performance and work ethic of the team, ensuring alignment with Mubadala Health’s standards.
•  Stay ahead of national and international trends to set growth-focused priorities.
•  Collaborate with Revenue Cycle Management (RCM) and finance teams to refine billing processes.
•  Cultivate strong relationships across the Mubadala Health Network, promoting clinical integration and optimized patient care.

Operational Management

•  Contribute to Mubadala Health’s strategic goals and engage in quality improvement and change management.
•  Develop solutions to enhance operational systems, processes, and policies.
•  Lead the development of a continuum of care for the service line, ensuring comprehensive care coordination.
•  Oversee daily operations, manage expenditures, and ensure adherence to policies and procedures.
•  Foster a patient-centered service, aiming to improve patient experience and clinical outcomes.
•  Engage with teams to understand customer service needs and analyze customer journeys.
•  Work with Physician leads to implement referral guidelines and clinical pathways.
•  Support audit processes to ensure compliance with clinical care pathways.
•  Promote multidisciplinary team collaboration for complex patient care.
•  Maintain proficiency through training and professional development.
•  Ensure inventory management aligns with operational needs.
•  Meet all key performance indicators and regulatory requirements, providing feedback to senior management.
•  Collaborate with the finance team for budgeting and recommend strategies to enhance efficiency and reduce costs.
•  Lead process improvements and development projects to achieve clinical and business objectives.
•  Implement peer support networks and solicit stakeholder input for program development.

Leadership and People Management

•  Provide professional leadership, mentorship, and advocate for high standards across the organization.
•  Manage personnel, ensuring effective performance management, development, and adherence to organizational standards.
•  Establish clear directions, delegate responsibilities, and promote quality leadership through succession planning.
•  Encourage a collaborative and respectful interdisciplinary team approach to patient care.
•  Drive strategic direction alongside the leadership team and foster a positive work environment.
•  Engage employees in improvement, innovation, and knowledge-sharing initiatives.
•  Oversee recruitment, training, and management of staff, ensuring effective communication within the team and with external stakeholders.

Communication

•  Uphold confidentiality and facilitate effective communication to ensure service excellence.
•  Address conflicts directly and communicate expectations clearly.
•  Participate in the development and dissemination of MH’s communication and engagement strategy.

Clinical Education

•  Facilitate peer reviews and support the team’s skill acquisition to enhance service quality.
•  Engage in research activities and health promotion within the organization and the community.
•  Support a learning environment aligned with organizational goals.

Performance Improvement/Risk Management

•  Promote a culture of performance improvement and patient safety.
•  Ensure incidents are investigated and corrective actions are coordinated with the Quality and Risk Manager.
•  Participate in accreditation activities and undertake risk assessments to improve patient outcomes.
•  Enforce zero tolerance for poor performance or attitude.
•  Support ongoing education and the implementation of evidence-based practice.
•  Monitor and reinforce organizational key performance indicators and clinical service improvements.

Qualifications

Education

•  Bachelor’s degree in Nursing Science or a relevant clinical field.
• Postgraduate qualifications related to the operational field.
•  A Master’s Degree is preferred.

Experience

• At least 7-10 years of postgraduate experience.
•  A minimum of 3 years in people management.
•  At least 3 years of experience as a service manager or in a comparable role within an outpatient, ambulatory care, or primary care setting.

Certification and Licensure

•  Valid Health Care professional license.
•  Proof of annual Continuing Medical Education (CME).
•  Engagement in continuous postgraduate courses.
•  BLS, ACLS, PALS certifications relevant to the area of specialty.

This position is not just a job in our Institution it’s a journey towards creating a legacy of health service excellence, where the focus is not only on operational success but also on the human touch and the impact we have on patient lives.