Service Line Manager Job in Abu Dhabi Full Time

Mubadala Health stands as a beacon of healthcare excellence, with its interconnected array of top-tier medical centers. We are hunting Now a Service Line Manager in Abu Dhabi. It’s on a mission to revolutionize healthcare standards across the region.

Position Summary

The Service Line Manager, reporting to the Director of Clinical Operations, plays a pivotal role in shaping the operational efficiency, staff management, program innovation, patient relations, and the flow of patient care within designated services. This role encompasses a broad range of responsibilities, including clinical coordination, fostering clinical excellence, optimizing patient throughput, enhancing patient experiences, and spearheading service development. As a leader, the Service Line Manager is tasked with overseeing all personnel and spearheading operations, as well as driving the implementation of strategies that pertain to business functions and patient flow within the service lines. A key aspect of this role involves supporting Mubadala Health Facilities in rolling out remote patient monitoring solutions, as well as measuring and evaluating their impact.

Key Responsibilities of Service Line Manager

Strategic and General Management

• Drive and supervise all activities within the Service Line, collaborating with the DCO to integrate evidence-based practices, develop clinical pathways, and promote ongoing performance enhancement across all service lines and care programs within the remote monitoring network.
•  Innovate and propose strategic plans to enhance the Service Line’s EBITDA, crafting tactics and tools to achieve operational excellence.
•  Lead the Feedback Management System, ensuring service delivery issues are promptly addressed and recurrences are mitigated.
•  Maintain an unwavering commitment to excellence, aiming to deliver top-tier care and service within the UAE market.
•  Oversee assigned staff, ensuring alignment with MH’s work ethic and attitudinal standards.
•  Stay abreast of national and international trends to set growth-focused priorities.
•  Collaborate with RCM and finance teams to streamline billing methodologies.
•  Identify and capitalize on opportunities to augment services within the broader MH organization.
•  Cultivate and maintain robust relationships across the MH Network, ensuring clinical integration and the optimization of patient care and decision support.

Operational Excellence

• Contribute to the articulation and dissemination of MH’s strategic goals and objectives, actively engaging in quality improvement and change management.
•  Innovate operational systems, service processes, and policies to enhance management reporting, information flow, and organizational planning.
•  Lead the development of a comprehensive continuum of care for the assigned service line, ensuring effective care coordination.
•  Oversee daily operations, manage expenditures, work schedules, and ensure adherence to policies and procedures.
•  Foster a service culture that prioritizes patient-centered, outcome-oriented care, focusing on enhancing patient experiences and care quality.
•  Collaborate with teams to understand customer service needs, analyzing operational data and customer journeys.
•  Partner with Physician leads to implement referral guidelines and clinical pathways, ensuring patient-centered utilization.
•  Work with RCM to optimize billing processes within clinical pathways for maximum revenue generation.
•  Support audit initiatives to ensure compliance with clinical care pathways and patient care plans.
•  Promote multidisciplinary team collaboration, establishing specialist clinics and planning meetings for complex patient cases.
•  Liaise with IT to enhance EMR systems, supporting clinical documentation and billing processes.
•  Monitor and maintain inventory levels to ensure operational readiness.
•  Ensure service line compliance with performance indicators and regulatory standards, providing feedback to senior management.
•  Collaborate with finance during budgeting, recommending strategies to enhance efficiency and reduce costs.

Leadership and Team Development

•  Provide professional leadership, mentorship, and act as a role model for both senior and junior team members.
•  Challenge poor practices and discriminatory behaviors, advocating for high standards across the organization.
•  Direct personnel within the Service Lines, ensuring contractual obligations are met and addressing performance management issues.
•  Establish clear operational directions, delegate responsibilities effectively, and promote quality and leadership through succession planning.
•  Foster a collaborative team environment, encouraging interdisciplinary respect and communication.
•  Engage employees in improvement, innovation, and knowledge-sharing initiatives.
•  Oversee manpower planning and Emiratization, focusing on recruitment, training, and employee engagement.

Communication and Collaboration

•  Uphold confidentiality and security of all patient and organizational information.
•  Ensure effective communication across all levels of the organization and manage conflict respectfully and transparently.
•  Participate in the development and dissemination of MH’s communication and engagement strategies.

Clinical Education and Improvement

•  Facilitate peer reviews and support the development of specialist skills within the team.
•  Engage in research activities, implement clinical guidelines, and promote evidence-based practice.
•  Support educational initiatives that align with organizational goals and foster a culture of innovation.

Risk Management

•  Champion a culture of performance improvement and patient safety.
•  Ensure incidents are investigated and addressed in coordination with the Quality and Risk Manager.
•  Participate in accreditation activities and undertake risk assessments to improve patient outcomes.

Qualifications and Experience

•  Bachelor’s degree in Nursing Science or a relevant clinical field, with a Master’s degree preferred.
•  At least 7-10 years of postgraduate experience, with a minimum of 3 years in people management and service management roles, preferably in an OPD/ambulatory care/primary care setting.

Certification and Licensure

•  Valid Health Care professional license.
•  Proof of ongoing CME, including BLS, ACLS, PALS as relevant to the specialty.

Application Process

Interested candidates are invited to apply online or share this opportunity within their professional network.

This role is not just a job but a career path that offers a unique opportunity to lead, innovate, and shape the future of patient care within a our dynamic healthcare environment.