Service Line Manager (Medical Subspecialties) Job in Bahrain Full Time

The Service Line Manager, reporting to the Director of Clinical Operations, is the linchpin for fostering seamless and proficient operations, managing staff, spearheading program development, enhancing patient relations, and optimizing patient flow within designated services. This role encompasses a broad range of responsibilities, including clinical coordination, clinical excellence, patient throughput, patient experience, and service growth. As a pivotal leader, the Service Line Manager orchestrates all operational facets and strategic initiatives related to business functions and patient flow activities within the service lines. A key part of the role involves championing the adoption of remote patient monitoring across all Mubadala Health Facilities, as well as assessing and refining the impact of its implementation.

Core Responsibilities as Service Line Manager

General Duties

•  Steer Service Line activities, collaborating with the Director of Clinical Operations (DCO) to embed evidence-based practices, develop clinical pathways, and drive continuous performance enhancement across all service lines.
•  Innovate and propose strategic plans to augment EBITDA for the Service Line, crafting tools and tactics to achieve operational excellence.
•  Lead the Feedback Management System, ensuring service delivery issues are promptly and effectively resolved.
•  Commit to the pursuit of excellence, aiming to set the benchmark for care and service in the UAE.
•  Oversee staff, ensuring alignment with Mubadala Health’s (MH) work ethic and attitude standards.
•  Stay abreast of national and international trends to inform growth and development priorities.
•  Collaborate with Revenue Cycle Management (RCM) and finance teams to refine billing practices.
•  Cultivate and maintain robust relationships across the MH Network, ensuring clinical integration and optimized patient care.
•  Spearhead the development and implementation of clinical pathways and referral guidelines in partnership with Physician leads.

Operational Management

•  Actively contribute to MH’s strategic goals, embracing quality improvement and change management.
•  Innovate operational systems and service processes to enhance organizational efficiency.
•  Lead the development of a comprehensive continuum of care for assigned service lines.
• Manage daily operations, ensuring adherence to policies, procedures, and operational standards.
•  Foster a patient-centric service that emphasizes continuity of care and improved patient outcomes.
•  Engage with teams to understand and meet customer service requirements.
•  Partner with RCM to optimize billing within clinical pathways.
•  Promote multidisciplinary team (MDT) collaboration for complex patient care.

Leadership and People Management

•  Provide professional leadership, mentorship, and act as a role model for team members.
•  Challenge poor practices and promote an inclusive, respectful working environment.
•  Direct personnel within the Service Lines, ensuring performance management and staff development.
•  Establish clear operational directions and delegate responsibilities effectively.
•  Develop succession planning processes to foster leadership qualities.
•  Encourage an interdisciplinary team approach to patient care.

Communication

•  Uphold confidentiality and secure patient and organizational information.
•  Facilitate outstanding communication between patients, families, and staff.
•  Address conflicts directly and respectfully.
•  Maintain professional boundaries within the healthcare team.

Clinical Education

•  Facilitate peer review and skill acquisition among Service Line leads.
•  Engage in research-oriented activities and health promotion within the organization.
•  Support a learning environment that aligns with organizational goals.

Performance Improvement/Risk Management

•  Promote a culture of performance improvement and patient safety.
•  Ensure incidents are investigated and corrective actions are coordinated with the Quality and Risk Manager.
•  Participate in accreditation activities and undertake risk assessments to enhance patient outcomes.
•  Enforce zero tolerance for subpar performance or attitudes among staff.

Qualifications

•  At least 7-10 years of postgraduate experience.
  A minimum of 3 years in people management.
  At least 3 years in a service manager role or similar in an OPD/ambulatory care/primary care setting.

Certification and Licensure

•  Valid Health Care professional license.
•  Proof of annual CME certification.
•  Engagement in continuous postgraduate courses.
•  BLS, ACLS, PALS certifications as relevant to the specialty area.

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