Service Line Manager (Pediatric) in Bahrain Full Time

The Service Line Manager, reporting to the Director of Clinical Operations, plays a pivotal role in shaping the operational efficiency, staff management, program innovation, and patient engagement within their designated areas. They are the driving force behind clinical coordination, excellence in care, and the development of services. A key aspect of the role involves leading the charge in implementing remote patient monitoring across Mubadala Health Facilities, with a keen eye on the impact of these implementations.

Key Responsibilities of Service Line Manager

Strategic and General Management

•  Spearhead Service Line operations, aligning with evidence-based practices, clinical pathways, and performance enhancement strategies
• Innovate and strategize to bolster EBITDA growth, ensuring service excellence.
•  Lead the Feedback Management System to address service delivery issues promptly.
•  Champion the pursuit of excellence, aiming to set the benchmark for care and service in the UAE.
•  Oversee staff performance, ensuring alignment with the organization’s work ethic and values.
•  Stay ahead of national and international trends to prioritize growth and development.
•  Collaborate with Revenue Cycle Management (RCM) and finance teams to streamline billing processes.
•  Foster strong relationships within the Mubadala Health Network, promoting clinical integration and optimized patient care.

Operational Excellence

•  Actively contribute to the strategic goals of Mubadala Health, embracing quality improvement and change management.
•  Innovate operational systems and service processes to enhance efficiency and organizational planning.
•  Lead the development of a comprehensive continuum of care, focusing on care coordination for complex comorbidities.
•  Manage daily Service Line operations, ensuring seamless service delivery and patient care continuity.
•  Partner with clinical teams to implement referral guidelines and optimize billing within clinical pathways.
•  Support audit processes to ensure adherence to clinical care pathways and patient care plans.
•  Promote multidisciplinary team collaboration, establishing specialist clinics and planning meetings for complex cases.
•  Maintain up-to-date knowledge through training and industry literature.
•  Assist the IT department in enhancing EMR systems to support clinical documentation and billing processes.
•  Ensure compliance with all regulatory standards and performance indicators.

Leadership and Team Development

•  Provide inspirational leadership, mentorship, and advocate for high standards across the organization.
•  Manage personnel effectively, ensuring all staff fulfill their roles and contribute to service excellence.
•  Develop succession planning processes to foster leadership qualities within the team.
•  Encourage an interdisciplinary approach to healthcare, fostering mutual respect and direct communication.
•  Engage employees in innovation and knowledge-sharing initiatives.
•  Oversee recruitment, training, and management of staff, ensuring effective communication and professional conduct.

Effective Communication

•  Uphold confidentiality and ensure secure communication in line with organizational policies.
•  Foster excellent communication within the team and across the organization, addressing conflicts respectfully and transparently.
•  Clearly communicate expectations and maintain professional boundaries.

Clinical Education and Improvement

•  Facilitate peer reviews and support the team in acquiring specialist skills.
•  Engage in research activities and health promotion within the organization and the community.
•  Support a culture of continuous improvement and patient safety, participating in accreditation activities and risk assessments.

Qualifications

Education

• Bachelor’s degree in Nursing Science or a related clinical field.
•  Postgraduate qualifications in a relevant operational field.
•  A Master’s Degree is highly regarded.

Experience

•  At least 7-10 years of postgraduate experience.
•  A minimum of 3 years in people management.
•  Experience as a service manager or in a similar role within an outpatient, ambulatory, or primary care setting.

Certification and Licensure

•  Valid Health Care professional license.
•  Proof of annual Continuing Medical Education (CME).
•  Engagement in continuous postgraduate courses.
•  Certifications like BLS, ACLS, PALS are necessary for specialty areas.

This role is not just about managing; it’s about leading with vision, passion, and an unwavering commitment to excellence in healthcare. Join Us