Service Line Manager (Surgical Subspecialties) Job in Bahrain Full Time

The Service Line Manager, reporting to the Director of Clinical Operations, plays a pivotal role in shaping the operational efficiency, staff management, program innovation, and patient engagement within designated service areas. This role encompasses a broad range of responsibilities, including clinical coordination, fostering clinical excellence, optimizing patient flow, enhancing patient experiences, and spearheading service development. A key leader, the Service Line Manager oversees all personnel and is instrumental in executing strategies that pertain to business functions and patient flow within the service lines. Additionally, this role is integral in aiding Mubadala Health Facilities to adopt and assess the effectiveness of remote patient monitoring systems.

Key Responsibilities of Service Line Manager

General Duties

•  Manage Service Line operations, aligning with evidence-based practices, clinical pathway development, and continuous performance enhancement.
•  Innovate and propose strategies to bolster EBITDA growth, achieving operational excellence.
•  Lead the Feedback Management System, ensuring service delivery issues are promptly and effectively resolved.
•  Commit to delivering unparalleled care and service within the UAE market.
•  Supervise assigned staff, ensuring adherence to Mubadala Health’s work ethic and attitude standards.
•  Stay abreast of national and international trends to set growth-focused priorities.
•  Collaborate with Revenue Cycle Management (RCM) and finance teams to refine billing practices.
•  Cultivate strong relationships within the Mubadala Health Network, promoting clinical integration and optimized patient care.

Operational Management

•  Actively contribute to Mubadala Health’s strategic goals, embracing quality improvement and change management.
•  Innovate operational systems and service processes to enhance efficiency and organizational planning.
•  Lead the development of a comprehensive continuum of care for service lines, ensuring seamless care coordination.
•  Oversee daily operations, manage expenditures, and maintain operational reports.
•  Foster a service environment that prioritizes patient-centered care and quality outcomes.
•  Develop robust relationships across the organization and ensure the implementation of clinical pathways and billing processes.

Leadership and People Management

•  Provide professional leadership, mentorship, and act as a role model for the team.
•  Direct personnel within the Service Lines, ensuring effective performance management and staff development.
•  Establish clear operational directions and delegate responsibilities to ensure organizational adherence.
•  Promote an interdisciplinary team approach, fostering mutual respect and direct communication among healthcare professionals.

Communication

•  Uphold confidentiality and ensure secure communication in line with Mubadala Health policies.
•  Facilitate effective communication across all levels of the organization and manage conflict respectfully and transparently.
•  Participate in the development and dissemination of communication and engagement strategies for Mubadala Health.

Clinical Education

•  Engage in peer review, facilitate skill acquisition among Service Line leads, and promote evidence-based practice.
•  Participate in health promotion activities and support a learning environment aligned with organizational goals.

Performance Improvement/Risk Management

•  Champion a culture of performance improvement and patient safety.
•  Ensure incidents are thoroughly investigated and corrective actions are coordinated with the Quality and Risk Manager.
•  Participate in accreditation activities and undertake risk assessments to enhance patient outcomes.

Qualifications

Education

•  Bachelor’s degree in Nursing Science or a relevant clinical field.
•  Postgraduate qualifications in an operational field are desirable.
•  A Master’s Degree is preferred.

Experience

•  At least 7-10 years of postgraduate experience.
•  A minimum of 3 years in people management.
•  At least 3 years in a service manager role or similar capacity within an outpatient, ambulatory care, or primary care setting.

Certification and Licensure

•  Valid Health Care professional license.
•  Proof of annual Continuing Medical Education (CME).
•  Engagement in continuous postgraduate courses.
•  BLS, ACLS, PALS certifications relevant to the specialty area.

This role is crafted for a visionary leader who is eager to drive change and foster a culture of excellence within a dynamic healthcare setting. If you’re passionate about leading our teams, enhancing patient care, and operational management, this is the role for you.