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This position has the responsibility and authority to apply technical expertise towards failure confirmation, refurbishment, and troubleshooting solutions of technical problems. This position will involve working with internal customers to service products to support external customers. The Technician II is responsible for supporting the failure confirmation and refurbishment of cutting-edge Navigation products used in the medical field.
Responsibilities
- Inspecting, troubleshooting, testing, diagnosing, and documenting components returned from the field.
- Assisting in requirements gathering, estimating, and planning efforts for test equipment and refurbishment processes.
- Performing refurbishment of Navigation products to support customer needs.
- Interfacing with operations, technical services, and complaint handling groups.
- Participating in on-going professional development and continuous improvement activities.
- Following Medtronic product development standards and practices.
- Willingness and ability to assume increased responsibility.
- Occasional domestic and international travel may be required.
- All activities must be performed in compliance with the Quality System.
- Performs duties in compliance with environmental, health and safety related site rules, policies or governmental regulations.
- Light shipping /warehouse duties required on most days.
- All other duties as assigned.
- Travel requirement: less than 25%
NICE TO HAVE
- Working knowledge of computers, network components, electromagnetic systems, optical systems, and/or electrical safety testing.
- Experience in a medical service-provider or highly regulated environment
- Understanding of HIPAA and GDPR
- Experience with SAP and Salesforce
- Experience dealing directly with servicing external customers and internal customers
- Understanding of DMAIC problem solving methodologies
- Interest in continuous improvement
- Lean Six Sigma Yellow Belt / DMAIC certification
- Forklift experience
- Some warehouse duties including forklift experience are a plus.
